"A true family practice. Arlyn, is incredibly warm and friendly from the moment she picks up the phone. She helped me make an appointment about 3 weeks in advance for a standard cleaning. I received several confirmations leading up to my appointment. On the day of my appointment, Dr. Urbina was running about 10 minutes late. On time by most standards, but regardless, Arlyn made every effort to alert me of the delay. At this point, I'm in awe of the wonderful experience, and I haven't arrived at the office. Once at the office, Arlyn again greeted me with a smile and kindness. She checked me in quickly, updated my insurance info, and as soon as she was done, the doctor was ready for me. Yup, you're reading right. I didn't have to wait for my cleaning. Not a single minute. I don't think this will happen every time I am there, but it speaks to the respect they have toward their patients. That's exactly how I felt once I spoke to Dr. Urbina. For once, in a very very long time, I didn't feel like a $$ sign, a patient, or a customer, I was treated like a human. She doesn't talk down to you. Dr. Urbina is amiable, respectful, and genuine. She's also incredibly smart, and up-to-date on research. If you're looking for a new dentist or just curious if the grass is greener somewhere else. Trust me, it's greener with Dr. Urbina."
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